(7)(a), (b) & (c) It is acknowledged that the service manager and staff reported regular supervision meetings are carried out when staff have completed the probationary period. However, there were no records available of the meetings contrary to the staff supervision policy which stated that supervision meetings are recorded by the supervisor and the record is kept in the staff member’s file
Provider's corrective action:
Supervision forms are now in place and are available in digital form. Management have been instructed to ensure that supervision meetings are conducted once per quarter and that the relevant forms are completed and placed on file. The completed forms will be submitted digitally to our HR department who will monitor compliance with our policy in this regard. Senior Management, during their visits to the facility, will ensure compliance in respect of the completion of supervision forms and the recording and filing of same
Regulation 23 — Safeguarding health, safety and welfare of child
General Safety: Incident records reviewed for Wobbler 1 room showed recurring patterns of biting in April and May 2025. There were no records of risk assessments or measures taken to minimise the number of incidents. This was at variance with the services accident and incident policy which stated that “a risk assessment will be completed following any accident or incident”. It was also at variance with the services behaviour management policy which stated “in the event of a child continuing to repeatedly bite, the manager will speak to the parent/guardian to look at putting a behaviour support plan in place”. Action submitted by the Registered Provider
Provider's corrective action:
General Safety: Management have been reminded of the importance of completing risk assessments following incidents of biting. Training has taken place with all staff on the service’s biting policy and procedures. Regional and senior management will ensure that accurate records are being maintained during their regular visits to the facility
Found compliant: Regulation 10, 11, 16, 19, 25, 27.
International police vetting was not available for one staff member on the day of inspection
Provider's corrective action:
The staff member has since applied and is awaiting police vetting to be provided by officials in the country involved. Senior Management and HR will monitor the Police vetting more closely. Going forward no staff will commence work until Police vetting is provided
Regulation 11 — Staffing levels
On arrival of the inspectors to the service, the weekly staff roster was requested from the manager. On review of the weekly staff roster, three adults were on planned leave on the previous day with no documented evidence of provision for cover recorded on the roster. Following a discussion with a staff member in Pre-school room 4, examination of the child attendance record for that room and discussion with the manager, the service records demonstrated that the staff member for Pre- school room 4 was on their own, the previous day, with 11 children in the 3-year age group from 12 midday to 3.45pm after which the 1:8 adult/child ratio was resumed. The registered provider did not ensure that there were an adequate number of adults to work with children at all times
Provider's corrective action:
New rosters have been drawn up to ensure that ratios are maintained at all times and enough cover is in place for when staff are on planned leave. Local and senior management will monitor staffing levels closely to ensure correct ratios are maintained at all times
Regulation 23 — Safeguarding health, safety and welfare of child
Infection Control: Foot pedal bins were not used appropriately to dispose of tissues and paper towels and this posed a risk of cross- contamination. Action submitted by the Registered Provider
Provider's corrective action:
Infection Control: Staff have been reminded of the correct procedure to open and close bins and that hands should not be used to operate pedal type bins. The manager will ensure infection control is adhered to onsite daily and Senior Management (General Manager and Child Protection and compliance officer) will visit the premises on a regular basis to ensure compliance with all aspects of this regulation
Regulation 29 — Premises
(c) The temperatures recorded in care rooms and sanitary areas at intervals during the inspection varied between 15.5 and 17.8 degrees Celsius. This is below the required range of 18 – 22 degrees Celsius for habitable rooms. (e) 1. The water in the hot taps within the sanitary areas of the pre-school rooms were recorded at intervals throughout the day and measured between 14.1°C and 18.4°C. The water from the hot taps was not maintained at a suitable temperature. Hot water up to a maximum of 43°C is required for effective hand washing purposes. 2. The sanitary areas between Toddler rooms 1 and 2 and in Pre-school 4 were not equipped with an adequate number of working foot pedal operated bins
Provider's corrective action:
(c) The heating system has been adjusted by our maintenance staff to ensure that the correct temperature is maintained throughout the building. Senior management will visit the facility on a regular basis to ensure compliance with all aspects of regulation 29. (e) 1. The water temperature has been adjusted by our maintenance staff to ensure the correct temperature is maintained. Senior management will visit the facility on a regular basis to ensure compliance with all aspects of regulation 29. 2. Additional foot pedal operated bins have been installed. Senior management will visit the facility on a regular basis to ensure compliance with all aspects of regulation 29