Regulation 32 in Dublin
Complaints: 6 non-compliance(s) in the latest reports we read.
An inspection records what inspectors saw on one day; services respond with corrective actions — how to read this.
12 May 2026
Avon Lodge Creche & Montessori, Dublin 15 · Regulation 32 — Complaints
- (a) The registered provider advised there had been one complaint received since the last inspection on 26 March 2025. A complaint logbook with this information recorded was not available for review by the inspection team. (b) Information given to the inspector in relation to the one complaint showed that the complaint had not been dealt with in line with the service policy. The registered provider confirmed that the service had not followed all of the steps outlined in the policy and the compliant could not be resolved to the parent’s satisfaction
Provider's corrective action:
- (a) The complaint received was documented in the service's Complaints Log, including the nature of the complaint, actions taken, outcome and date of resolution. The Complaints Policy was reviewed to ensure all complaints are recorded and maintained in accordance with regulatory requirements. A Complaints Log has been established and will be always maintained on the premises. The Registered Provider/Manager will ensure that all complaints, whether written or verbal, are recorded promptly, including the details of the complaint, actions taken and outcome. The Complaints Log will be reviewed periodically to ensure records are complete, up to date and available for inspection when required. (b) The revised Complaints Policy has been changed and implemented to ensure that all future complaints are managed consistently and in accordance with the service's procedures. A Complaint Record Form has been introduced to ensure that each stage of the process, including investigation, communication with parents, actions taken and outcomes, is documented. The Registered Provider will oversee all complaints received to ensure that each stage of the complaint’s procedure is followed, documented and completed within the specified timeframes. The Manager will review all complaints received to ensure that policy procedures have been followed and records are completed appropriately
24 March 2026
Bright Beginners, Rush · Regulation 32 — Complaints
- (1)(c) Following review of the complaints policy it was ascertained that some steps in the service policy were not followed. • The complaints policy did not detail how the complainant would be kept informed of the complaints procedure. • There was no written record of correspondence to the complainant following a complaint that was made to the service
Provider's corrective action:
- Corrective Action (1)(c) Following review, the service acknowledges that the complaints policy was not fully adhered to. While the complaint was managed verbally, the policy clearly states that written communication should be provided to the complainant. • The service recognises the requirement to follow all steps of the complaints policy, including providing written acknowledgement and updates to the complainant. • Moving forward, all complaints will be documented in writing, including records of communication, outcomes, and any actions taken. • Written confirmation will be issued to complainants at all stages as outlined in the policy. Preventive Action
- • All staff have been reminded of the importance of adhering strictly to the complaints policy. Management will oversee the complaints process to ensure compliance with documentation and communication requirements. • A complaints log and standard templates for written responses have been introduced to support consistent practice
26 November 2025
Willow House Childcare Woodbine, Blackrock · Regulation 32 — Complaints
- The registered provider failed to notify the agency of a change in the person in charge. The agency must be notified of any such change at least sixty days prior to the proposed change
Provider's corrective action:
- The registered provider has notified the Agency of a change in person in charge and a compliance monitoring system has been put in place to ensure the agency will be notified with any future change in circumstances
11 November 2025
Sticky Fingers, Dublin 15 · Regulation 32 — Complaints
- (2) (a)(b) There were no written complaints log available for review. This was not in line with service policy that advises a written record of a complaint is available on the premises for inspection by the Early Years Inspectorate and that complaints including verbal will be documented. Discussion with management confirmed two complaints have been received since the last inspection
Provider's corrective action:
- (2) (a)(b) The complaint folder is present but at the day of inspection it was not present in the premises. The folder is available in the office now. Management will ensure that the complaints folder will be available in the premises at all times and all complaints made will be filed
24 April 2025
LYCS Early Years Education Service, Dublin 1 · Regulation 32 — Complaints
- (2) (a)(b) There were no written complaints log available for review and management confirmed the service does not have a sufficient mechanism in place to maintain a list of complaints received. This was not in line with service policy that advises formal and informal complaints will be stored in complaints record file. There was no record available in line with service policy for one complaint received since the last inspection
Provider's corrective action:
- (2) (a)(b) The manager created a new template to note any concerns informal or formal. The document contains areas of information regarding the concern, who reported, the date reported, actions taken and any follow up information. The management team have been instructed to produce written reports on concerns brought to them by parents and will write a detailed description of the concern as well as any action that has been taken. A follow up report will be logged, if necessary, in due course as appropriate
22 January 2024
Early years service TU2015DY305, Dublin 8 · Regulation 32 — Complaints
- The registered provider did not ensure the following: (2)(b) Although it is acknowledged that there was a record maintained of a complaint that was made, there was no final review with a response given from the registered provider. Following discussion with staff and a review of documentation the inspectors found that a complaint was not dealt with in accordance with the service complaints policy. (3)(a) Although it is acknowledged that all records were made available to the inspectors, a complete record in writing was not maintained of the way the complaint was dealt with. The record reviewed did not demonstrate that complaint made had been closed out
Provider's corrective action:
- Corrective Action (2)(a)(3)(a) The registered provider will ensure the complaint policies are followed and each of the customer cases is dealt with in line with the policy. Preventive Action The service is responsible for ensuring that all complaints are handled in accordance with policy and procedures. To ensure that everything followed the service policies, the service will monitor complaints on a regular basis and conduct follow-ups. Additionally, customers will be responded within a timely manner in accordance with service protocols. The service will ascertain that the complaints have been closed and that a final examination and maintenance of records will occur