Inspection of 3 June 2025 — Inspection Report
Regulation 10 — Policies, procedures etc. of pre-school service
- The following written policies, procedures and statements as specified in Schedule 5 were not in place in the service. 1. Statement of purpose and function. 2. Policy on infection control. 3. Policy on Accidents and Incidents. 4. Policy on Authorisation to collect children. 5. Policy on Healthy Eating. As the required policies, procedures and statements were not developed and available, it posed a potential risk that the care provided was not in line with quality care practices. The availability of the required policies and procedures standardise the services approach to best practice and ensure compliance with the regulations
Provider's corrective action:
- All policies and procedures have been updated and are on file in the service. The service will ensure all policies and procedures are up to date and checked regularly
Regulation 16 — Record in relation to pre-school service
- (1)(k) Details of any accident or incident were not available for review during inspection as the Accident and Incident book could not be located when it was requested to be reviewed by the inspector
Provider's corrective action:
- The accident & incident report book was in the service on the day of the inspection however a staff member had moved it and did not return it to its designated area. All staff will ensure that the accident & incident report book is returned to its designated area following its use
Regulation 24 — Checking in and out and record of attendance
- (3)(b) A daily record in writing in the visitors book was not kept of adults who entered the premises other than parents or employees. This posed a potential risk to both adults and children in the service
Provider's corrective action:
- (3)(b) A visitors book has been put in place to log details of any visitors to the service. Staff will ensure the visitors book is on site at all times and signed where required. Summary Comment The actions as stated by the registered provider meet the regulatory requirements of regulation 24
Regulation 32 — Complaints
- (1) The complaints policy was available however it did not document how the complainant will be kept informed and the process for the storage of complaint records and the timeframe for retention of these records
Provider's corrective action:
- The complaints policy now documents that a complainant should contact the manager to discuss the complaint. If they feel the matter is unresolved, they should put it in writing and will receive a written acknowledgment within a week. The complainant will be kept informed throughout the process in writing by the manager. All written records will be kept in a locked filing cabinet and a copy of all relevant documents will be given to the complainant. These records will be kept for a period of two years from the date the complaint was dealt with. The complaints policy will be regularly checked and updated if needed
Found compliant: Regulation 9, 11, 15, 19, 25, 26, 28.